Are you Realising Your Brand Promise?

Resonation helps growth focused companies realise their brand promise through Customer Experience strategies that resonate with customers.

Our work ensures that your customers stay longer and spend more.

Services

Resonation's suite of services helps you explore and create a world class customer service.

1

CX Vision Consultation

Excellence begins with a solid philosophy.

The vision consultation allows our team to carry out an independent, empathetic review to unearth surface problems. This initial investigation is the first step in winning the hearts and minds of your customers.

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2

CX Evaluation

Explore your CX delivery from the outside in.

During the evaluation process, Resonation deploys various processes to dig deep into your organization’s current Customer Experience culture. Particular areas of exploration include your Brand Promise, Customer Promise, Employee Engagement and Culture and CX Governance. Our CX evaluation process is tailored to fit your needs.

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3

CX Strategy

Turn vision and analysis into an actionable plan.

With insights from the evaluation stage, Resonation develop an actionable strategy based on the vision and goals of your organisation.

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4

CX Implementation

Create customer moments of truth.

We immerse ourselves in your organization to ensure your new CX strategy is implemented effectively.

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About Us

Resonation provides clients with a CX strategy that enables and empowers team members to deliver on your brand promise.

Our Founder

Stephen Ruschitzko is MD of Resonation and brings 25 years of customer service operational experience working in Telecoms and Media to his new role. He understands acutely the pressure placed on C-level executives to create customer experience (CX) programmes and initiatives that deliver tangible, bottom-line results within large organisations.

With this knowledge and insight, Resonation provides clients with a CX strategy that enables and empowers team members to deliver on your brand promise.

Resonation pairs a strategic outlook and frontline knowhow to its service offering ensuring you, the Senior Person are in good hands before you invest in your CX Strategy. With Resonation in your corner, you can be sure you have a resource that will help you win the hearts and minds of your customers.

Ready to learn how Resonation's customer experience framework can work for your organisation?

Interested in joining our team of Customer Service experts? Join us

Schedule a Consultation

Ready to explore your Customer touch points or just want to chat tactics with Resonation? Fill out the form below and we’ll start with a conversation to better understand your needs.
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The CX Examiner

Content to help growth focused companies master Customer Experience.