How to Better manage Millennials in the Contact Centre

Resonation, Customer Experience Strategists
4 April, 2017 |

“It’s time to optimise your Contact Centre by better understanding Millennials” – Stephen Ruschitzko

In the past week, Resonation MD, Stephen Ruschitzko has travelled around Ireland to speak with delegates from the Financial Services Industry to help them better understand the largest growing demographic in Western Society.

Our latest e-book collates all the leading insight from a fleet of HR professionals, Social Scientists and a big player in the Financial Services industry.

“Millennial’s Calling” is a guide to future proof your contact centre and focuses on Social Media, the untapped potential of older workers (Gen X), and developments in AI and chat-bot technologies. All in all, this is a little guide to help your company further Realise its Brand Promise.

Grab your free copy today by scrolling to the bottom of this page and clicking the link.

We hope you find it useful and welcome any feedback that you may have.

Peter Hunt

Peter is a Social Media buff and lover of all things content.