CX for Financial Services is finally here.

Customer Experience consultancy, Resonation
19 February, 2017 |

The CX Exchange for Financial Services is finally here and we are very excited here at Resonation.

Throughout the 2 day event we will be looking at the highlights over on Twitter including the best speakers, best stands and companies exhibiting.

The UK’s top financial institutions will all be represented by some of the leading CX professionals in the industry.
Highlights tomorrow have to include the think-tank headed up by Optimizely. “Creating personalised experiences in practise” and the pre-lunch presentation on “CX in a mobile first Europe”.

Really hoping the speakers can touch on some of the challenges and opportunities faced by brands implementing AI and Machine Learning to their Customer Journey and broader Customer Experience.

Hope you can join us on Twitter, first presentation is scheduled for 8.50am: Small Steps for Teams, One Giant Leap for Business: The Role of Employee Engagement In CX with the legendary Steve Knight of LVE.


Stephen Ruschitzko
Stephen Ruschitzko

Stephen Ruschitzko is MD of Resonation and brings 25 years of customer service operational experience working in Telecoms and Media to his new role. He understands acutely the pressure placed on C-level executives to create customer experience (CX) programmes and initiatives that deliver tangible, bottom-line results within large organisations.