Peter Hunt 
“It’s time to optimise your Contact Centre by better understanding Millennials” –Â Stephen Ruschitzko In the past week, Resonation MD, Stephen Ruschitzko has travelled around I ..
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Stephen Ruschitzko 
Yesterday we covered some of the highlights from Day 1 of the CXFS including some fascinating insight from LVE's COO, Steve Knight.
Read MoreStephen Ruschitzko As day 1 of CXFS has drawn to a close, we rounded up the big talking points from a jam-packed day of world class CX here at Syon Park, London.
Read MoreStephen Ruschitzko The CX Exchange for Financial Services is finally here and we are very excited here at Resonation.
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You may have noticed throughout our website copy and content that we speak of the importance of creating positive experiences during customer moments of truth.
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What is NPS? An Introduction to Net Promoter® Score The Net Promoter Score is a powerful management philosophy: both a loyalty metric and a discipline for using customer feedback to fuel profi ..
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